TD Bank Call Center Affected By Coronavirus Outbreak

Non-employee May Have Been A Contracted Cleaner

Keith Griffin

March 26, 2020

Workers at a call center

A non-employee who had access to the TD Bank call center in Auburn, Maine, has been diagnosed with COVID-19 less than a week after accessing the location. Bank officials were not identifying the person or the work being done by the non-employee.

The bank said it learned last Wednesday that “a non-TD employee with access to the Auburn call center received a presumptive positive test result,” according to a Lewiston (Maine) Sun Journal story. The article said a number of workers were told it involved a person hired to clean the large call center at the Auburn Mall.

The company said it notified “our Auburn colleagues” of the test result, though at least some of the hundreds of employees of the call center said they heard about it only through the rumor mill.

“The health and well-being of our colleagues is our top priority, which is why we continue to implement additional safeguards in accordance with public health guidelines and our policies,” said Susan Leepson, a spokeswoman for the Canadian-based bank.

According to the story, call centers are problematic for controlling the disease, an expert said, because of their tight quarters, shared equipment and constantly rotating staff. One of the worst outbreaks of COVID-19 in South Korea was traced to a call center. Another call center, in South Carolina, had to close for a deep cleaning this month after one of its employees tested positive for the virus.

Read more about the TD Bank call center outbreak.

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