Customer Service

Nutmeg Credit Union Implements Lobby Scheduling Software

Designed To Keep Lobbies Safe For Consumers, Staff

Keith Griffin

April 1, 2020

Nutmeg State Federal Credit Union

Nutmeg Credit Union, like financial institutions across New England, has changed how accessible its lobbies are. It quickly implemented a scheduling software that allows the credit union to protect clients and staff in the midst of social distancing.

Credit Union Times reports, “Using technology, which draws data directly from the core, created by … DaLand CUSO, Nutmeg moved to an appointment-only system for branch visits in record time, effective March 23. By controlling the number of appointments at any given branch, the credit union, which has 40,000 members, ensured these ‘gatherings’ do not exceed government limits.” Nutmeg is based in Rocky Hill, Connecticut.

“COVID-19 presented us with a unique challenge of continuing to serve our membership,” Nutmeg SVP/COO Al Festini said. “The credit union was strategically positioned to quickly deploy an online branch appointment solution to allow our members to safely and conveniently continue to bank with us.” He added that Nutmeg has received great feedback from members appreciative of the measures the credit union has taken to accommodate their banking needs.”

DaLand CUSO CEO Jeff Levesque said this is another example of the economic, strategic and operational soundness of the DaLand Core-Centric and CODE, which develops core-optimized digital experiences. “In the face of the COVID-19 crisis and challenges, Nutmeg’s members and community benefited from the dynamic relevance of a sound strategy and modern approach to credit union business.”

Read more about the scheduling software program.

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