Amount Erroneously Sits In His Account For Almost A Week
August 26, 2020
Here’s a nice problem to have. You wake up and your mobile app shows an extra $2.4 billion in your account balance – and it stays there.
That’s what happened to a Massachusetts resident named Blaise Aguirre. As MobilePayments.com reports, Aguirre assumed Bank of America would catch the multi-billion-dollar error, but it didn’t. Instead, the funds sat in his account for a week. (No news if he got to keep the interest.)
Aguirre finally reached out to his relationship manager at the bank and the error was fixed.
"This was a display error and nothing more than that," Bank of America spokesman Bill Halldin said. "It's been corrected."
This isn't the first customer account mishap for the bank. Recently, a temporary display issue caused online and mobile-banking clients to see inaccurate balances of $0 in their accounts.
By the way, let’s just pre-suppose Aguirre decided to withdraw the funds from his ATM. Assuming a daily maximum of $500, it would have taken him 13,150 years.
Digital technology drives three major banking industry trends: digital transformation, brand specialization and partnerships.