Branch Design

Charter Oak CU To Reopen Branch Lobbies

Extensive Safety Procedures In Place For June 8

Keith Griffin

June 1, 2020

Charter Oak Credit Union | Youtube screen grab

Charter Oak Federal Credit Union, based in Waterford, Connecticut has announced it is reopening all of its branches that are available to the public come Monday, June 8. Some of its 16 branches are limited access to the public or high school branches that are currently closed. The Eastern Connecticut credit union had shuttered its lobbies in March at the height of the COVID-19 pandemic.

Signage has been posted in Charter Oak’s branch lobbies including directional guidance for members, such as “enter” and “exit” signs and floor decals spaced six feet apart for social distancing. In addition, special protective plexiglass shields are in place for all tellers and member service representatives, hand sanitizers will be available, and cleaning will occur within the branch lobbies throughout the day.

Customers will be greeted as they enter to make sure all branch capacity regulations are being followed. Face masks will be required. Disposable face masks will be given to customers without them. All business conducted will be behind the plexiglass barriers.

The credit union has posted a video detailing all the steps being taken.

“We’re excited to re-open our lobbies again and welcome back our members, and we’ve made sure that all of the safety measures we’ve put in place will create a safe and comfortable banking experience for everyone involved,” said Brian A. Orenstein, Charter Oak’s president and CEO. The credit union has 213 employees.

Charter Oak is eastern Connecticut’s largest credit union with assets of more than $1.2 billion as of March 31, 2020. Charter Oak has a network serving all of New London and Windham counties.

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