Customer Service

Bangor Savings Restricting Branch Lobbies

Over 600 Employees Will Work From Home As Well

Keith Griffin

March 16, 2020

Bangor Savings Bank, based in Maine, has announced it is restricting access to it branch lobbies. The move is intended to follow physical distance recommendations from health officials.

Additionally, nearly 650 Bangor Savings employees will begin working from home on Tuesday. The bank is prepared for remote working as laptops and secure access are standard practice for employees.  

In an announcement, the bank said it is following the guidance of the national Centers for Disease Control and Prevention, and state health departments throughout northern New England in taking steps to help prevent the spread of the coronavirus.  

All Bangor Savings’ branches across Maine and New Hampshire will continue to provide normal drive-up teller and ATM service. Customers who use online and mobile banking, ATMs, and phone banking continue with the normal day-to-day banking experience, and customer service through the bank’s call center, Bangor Support, will be available as usual.

“Bangor Savings Bank is committed to the health and well-being of our employees, customers, and communities while ensuring safe and full access to banking services”, says Bob Montgomery-Rice, president and CEO at Bangor Savings Bank. “The bank is prepared and has been planning specifically for COVID-19 for many weeks and will continue serving the needs of customers throughout our footprint. While we are adapting and reacting in real time, we can also be counted on to continue our role as strong community partners for the long term.”

Over the last several weeks, Bangor Savings Bank has implemented precautionary measures at all bank locations, including regular sanitization of high touch points, enhanced cleaning protocols, and regular communications and updates to employees and customers.

Bangor Savings Bank, with more than $4.7 billion in assets, offers retail banking to consumers as well as comprehensive commercial, corporate, payroll administration, merchant services, and small business banking services to businesses. The bank, founded in 1852, is in its 168th year with 57 branches in Maine and New Hampshire

Read more about the Bangor Savings Bank's coronavirus response.

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